Delivery and Returns

Here you'll find all the info you'll need about how we post, ship and deliver our parcels. If you desperately need your jewels delivering on a Saturday to the moon, or you just need some further help, please contact us. We'd love to hear from you!

CHRISTMAS 2016 DELIVERY

For pre-Christmas UK delivery, please order by Thursday 22nd December (before 3pm, on our next day service) or Monday 19th December (on our standard service). For European and Worldwide deliveries, we recommend ordering no later than Wednesday 14th December to avoid disappointment.

During the Christmas and New Year period, our offices will be closed and we will not be dispatching orders from December 24th to December 27th and from December 31st to January 3rd. Our next day delivery service will not be available during this period. We will be open as normal and dispatching orders from December 28th to December 30th.

UK STANDARD DELIVERY

UK Standard Delivery is FREE on orders of £50 or over or £2.95 for orders under £50. Your order will be delivered via Royal Mail 48 Tracked.

Deliveries will be made within 3 working days after you place your order e.g. If you order on Wednesday your goods will be delivered by the following Monday. Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

Unfortunately we cannot deliver on a bank holiday. In this instance please expect your delivery on the next working day.

UK NEXT DAY DELIVERY

UK Next Day Delivery is £4.95 and your order will be delivered via Royal Mail Tracked 24 service. Please note, this is not a 100% guaranteed service and sometimes delays can occur which are beyond our control. If you order by 3pm, Monday to Thursday, you should receive your goods the next day. If you order before 3pm on Friday, you will usually receive your parcel on Saturday although we cannot guarantee delivery. If you order on Saturday or Sunday, you will receive your goods on the following Tuesday.

We cannot process or deliver on a Bank Holiday.

Order tracking is available by logging into your account.

If you are not around to take delivery of your parcel, a delivery card will be left and your parcel will be taken to your local sorting office for collection. Royal Mail may leave it with a neighbour, or in a safe place if they think it is safe to do so. A delivery card will be left to let you know this has been done.

EU & WORLDWIDE DELIVERY INFORMATION

For peace of mind, Dolly Rocka only offers trackable international delivery. To EU destinations the cost is is £6.95; for the rest of the world the cost is £7.95. Deliveries will be made in 5-10 working days after you place your order depending on your location.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

TERMS OF POSTAGE

If you opt for standard delivery (which is a trackable service) at the checkout, in the unlikely event your item goes missing and does not arrive after 10 working days have passed, Dolly Rocka will re-ship your order at the companies expense and make a claim on your behalf.

If you have purchased a European or International tracked service and in the unlikely even your item goes missing in the post, Dolly Rocka will process a claim and once the claim has been accepted you will receive a full refund via your original payment method.

Royal Mail doesn't class an item as lost until 21 days have passed, your claim may therefore take up to 6 weeks to be processed.

 

RETURNS

You have 14 days to decide if you want to return your order. Items being returned must still have all tags attached, if the tags have been removed it becomes non-returnable. Please be careful when trying on garments as stained items cannot be returned.

We are not able to offer an exchange service for any items; please return your items to us for a refund and place a new order online for any replacement items.

If you would like any more information about our returns policy please email one of our customer service girls at info@dollyrocka.com.

If you believe you've received an incorrect item on your order, this must be reported to us within 7 days of you receiving your package.

HOW DO I RETURN MY ORDER?

In the interest of hygiene we do not offer refunds on pierced earrings unless they are faulty or hair extensions that have been opened. All returns must be unworn and in their original packaging otherwise we may not be able to process your refund.

We recommend you obtain proof of postage or tracking when returning your goods.

Please send your returned goods to:

Dolly Rocka HQ
Ground Floor
113 Pollard Street
Manchester
M4 7JA

Refunds will automatically be issued to the card used to make the original purchase within 14 days after we receive your return. Please note; returns can take up to 7 days to get back to us depending on the postage service you use.

FREE GIFT RETURNS

Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning a full order for a refund, you must include the free gift with your return. If you do not include the free gift, we'll have to deduct the value of the gift from the value of your refund. If you have any doubts over whether or not you need to return your free gift, please contact our customer service girls.

WHY HASN'T MY RETURN BEEN PROCESSED?

In the unlikely event that you don't receive an exchange or refund within 21 days of posting your parcel to us, please get in touch with our Customer Care Team and we'll get back to you as soon as possible. You can contact our girls on info@dollyrocka.com.

If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

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Free UK Delivery on orders over £50